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TERMS OF SERVICE (a) Diagnostics and Repairs: We will
attempt to diagnose your equipment and/or provide services, provide
an estimate of applicable service fees (plus parts upon diagnosis),
and provide you with a repair solution. In certain cases,
however, diagnosis and support may not be completed because of a
problem with your computer, its configuration, or other factors.
(b)
Your Responsibility: While we will make all reasonable efforts to
safeguard the contents (data) stored on your computer, you understand
and agree that prior to contacting or allowing us to perform
diagnostic, repair, or other services, it is your responsibility to
back-up the data, software, information and other files stored on
your computer disks and/or drives if you so desire and if possible.
You acknowledge and agree that we and/or our third-party service
provider shall not be responsible under any circumstances for any
loss, alteration, or corruption of any software, data, or files.
(c)
Service Fees and Estimates: You acknowledge that any flat labor
rates
published on our and/or our third-party service providers web sites
or other materials apply to each repair component and do not include
the cost of parts. Final and subsequent estimates may be substantially
greater than original base estimate or estimate range. If we are
successful in providing a
repair solution, you understand that the minimum labor/service fee is
$85.00. You further acknowledge and agree that we will provide
free diagnostic testing of your equipment or other computer related
service only if you agree to complete the recommended service at the
price quoted. In the event that you should decline quoted service you
agree to pay a service fee not to exceed the minimum labor/service fee
plus pickup and
return shipping charges when applicable. Cleaning and reassembly
fees
may be applicable. If authorized repairs or service are unsuccessful or
incomplete, materials, cleaning, reassembly, and shipping fees may
apply.
You agree to contact and discuss service options with us within 5
days from the date we receive your equipment. Once you provide
verbal or electronic approval of service fees, you agree to make
payment for these fees within 10 days. All fees must be
collected before return shipping is scheduled or service is
completed. If you later decline service you previously approved,
you agree to pay 100% of labor fees associated with this service plus
a 20% restocking fee for any and all parts used to facilitate the
repair or service. If we are unable to reach you via telephone
or email within 10 days of the service completion date or within 15
days from the date we receive your equipment, we will notify you via
U.S. certified mail. We accept no responsibility for any
unclaimed goods left in our facility for which service fees are due
and have not been paid within 30 days after we obtain a receipt
indicating delivery or attempted delivery of the certified letter was
made. You agree that we may dispose of any unclaimed goods and hereby
release us and waive any claims regarding such disposal. You agree that
we may recycle any parts and equipment in our possession in an effort
to satisfy unpaid fees past 30 days due. We reserve the right to
reasonably protect payment for services rendered. We may install auto
expiring programs or employ other methods for this purpose.
(d)
Repair Turnaround Times: Turnaround and service completion
times published on our web site or verbally indicated do not include
shipping time in transit and reflect only actual repair time
in shop. Turnaround and service completion time also
depends on availability of parts. If required parts are not in stock
the turnaround time will not start until parts become available.
Occasionally parts may be difficult to acquire which may substantially
delay service completion time.
(e) Your Responsibility
Regarding Shipping:
(1) Initial equipment shipment
from you to us: It is very important that you properly package
your equipment prior to shipment to us. If you are using your
own packaging materials you agree to follow the packaging procedures
and standards provided by your shipping carrier. You further agree
that damages that occur during shipping will be sole responsibility
of the shipping carrier and that we are not responsible for such
damages.
(2) Final shipment from us to you: Upon receipt of returned items
from us you are responsible for inspecting and noting obvious damages
to the package exterior to the delivery person at the time you accept
the package. Where shipped items have received damages internally,
you are responsible for reporting this damage to us with 48
hours after receiving the package.
IMPORTANT: You must keep all packaging materials and have them
ready for pickup and inspection by your shipping carrier. DO NOT
RETURN DAMAGED MERCHANDISE to us without a return merchandise
authorization from us.
(f) Canceled Orders and Refund
Policy:
(1) Initial service requests: If you wish to cancel a
service request you must do so before your shipping appointment or
service request has been processed. You agree that no refunds
will be issued for shipping, containers, or express processing fees
at any time once an order has been processed or shipped. Refunds will be processed within 7-10 days.
(2) Return of service parts: All parts purchased and used to
facilitate service that you authorize are non-refundable. If
the parts are defective in any way and a warranty is included with
these parts we will instead replace or repair the part as specified
in the warranty agreement for that part.
(3) Return of general merchandise: We will allow return of
non-defective merchandise within 15 days of purchase. If you wish to
return non-defective merchandise purchased from us that was not used
to facilitate service on your equipment, such as external
accessories, etc, you agree to pay a 20% restocking fee plus return
shipping fees. Returns must be shipped within 5 days after return
authorization. You further agree that any shipping and handling
charges you paid for this merchandise are non-refundable. Return
shipping charges are solely your responsibility.
SERVICE LIMITATIONS; LIABILITY
(a)
LIMITATIONS TO SERVICE: WE RESERVES THE RIGHT TO REFRAIN FROM
PROVIDING ANY OR ALL REQUESTED SERVICES AND INSTEAD REFUND YOUR
PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR
OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF
THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY US.
(b)
FORCE MAJEURE: If our ability to render services is impaired by you,
or by unexpected circumstances, or circumstances beyond our control,
we may choose not to provide or to discontinue services.
(c)
LIMITATION OF LIABILITY: To the extent permitted by law, you agree
that our total liability for damages related to its services is
limited to the total amount you pay for the these services (plus
parts if applicable), and you release us from liability for any
indirect, incidental, special, or consequential damages. WE ARE NOT
LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR
INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.
(d)
In some cases we may utilize techniques which can cause permanent data
loss, damage to your equipment, or materials provided for repair. We
reserve the right to discard any equipment which is beyond repair, at
the sole discretion of the service technician.
(e)
LIMITATION OF LIABILITY DURING SHIPPING: Please ensure that your
equipment is insured by your shipping carrier to its full value
if you are personally arranging shipping to us. We are not responsible
for damages that may occur during shipping.
SERVICE WARRANTY
(a) Upon completion of service all equipment will undergo a thorough quality
assurance check prior to shipping to ensure minimal defects. In the
unlikely even you should encounter problems associated with the service
that was performed on your equipment, you agree to contact us
with 7 days. A customer service representative will attempt to correct
the problem via telephone or email, however if this is unsuccessful the
representative may authorize the return of your equipment for a free follow
up diagnostic service. You agree to pay all upfront shipping charges
associated with returning the equipment to us, however if
the problem is reported within 7 days from the date you initially
received your equipment back, and the problem is found to be covered under
our warranty policy, you may request to have these shipping charges
credited to your account with a maximum credit of $25.00. You agree
that shipping charges for any warranty service provided past 7 days
from the date you received your equipment will be solely your
responsibility.  |
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Questions?
Contact Us By email.Your message will be promptly answered byan Ameritec representative.
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